NotaryWorks Privacy Policy

Version 2.0 – Website Publication Edition Effective Date: July 1, 2026 Last Updated: June 26, 2026

Our Privacy Commitment

At NotaryWorks, protecting your privacy is fundamental to earning your trust. Whether you engage NotaryWorks for a mobile notarization, Remote Online Notary (RON) transaction, loan signing, or general notarial service, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable law. Many of the documents entrusted to NotaryWorks contain sensitive personal, financial, legal, healthcare, or real estate information. We recognize the importance of that responsibility and are committed to protecting your information through sound business practices, appropriate security measures, and compliance with applicable Texas and federal laws. This Privacy Policy explains the information NotaryWorks collects, how that information is used, when it may be shared, how it is protected, and the choices available to you when using our services.

Privacy at a Glance

For your convenience, here is a brief summary of our privacy practices.
  • We collect only the information reasonably necessary to provide requested services, comply with applicable law, communicate with you, and operate our business.
  • We do not sell your personal information.
  • We use commercially reasonable safeguards to help protect your information.
  • Certain Remote Online Notary (RON) records are retained as required by Texas law.
  • We may use trusted third-party service providers to help deliver our services.
  • You may contact NotaryWorks at any time with questions regarding this Privacy Policy or your personal information.
This summary is provided for convenience only. Please read the complete Privacy Policy below for detailed information.

What This Privacy Policy Covers

This Privacy Policy applies to:
  • Visitors to the NotaryWorks website.
  • Individuals requesting information or service quotations.
  • Customers requesting Mobile Notary services.
  • Customers requesting Remote Online Notary (RON) services.
  • Loan Signing customers.
  • Individuals communicating with NotaryWorks by telephone, email, SMS text message, website forms, or AI-assisted communication systems.
  • Users of online scheduling, appointment requests, and other digital services offered by NotaryWorks.
By accessing the NotaryWorks website, requesting services, scheduling an appointment, communicating electronically, or otherwise using our services, you acknowledge that you have read this Privacy Policy. Your use of NotaryWorks services is also governed by the NotaryWorks Terms of Service, which should be read together with this Privacy Policy.

About NotaryWorks

NotaryWorks is a Texas-based professional notary services company providing:
  • Mobile Notary Services
  • Remote Online Notary (RON) Services
  • Loan Signing Agent Services
  • General Notarial Services
  • Related document-signing services authorized under Texas law
Our mission is to provide professional, accurate, dependable, and convenient notarial services while maintaining the highest standards of integrity, impartiality, confidentiality, customer service, and legal compliance.

Definitions

For purposes of this Privacy Policy: “NotaryWorks,” “we,” “our,” or “us” refers to NotaryWorks and its authorized owners, commissioned notaries, employees, contractors, representatives, and authorized service providers acting on behalf of NotaryWorks. “Customer,” “you,” or “your” refers to any individual or organization that accesses our website, requests information, communicates with NotaryWorks, or utilizes our services. “Remote Online Notary (RON)” means an electronic notarization performed using approved audio-video communication technology in accordance with applicable Texas law. “Personal Information” means information that identifies, relates to, or can reasonably be associated with an identifiable individual. “Sensitive Information” includes government-issued identification information, financial information, legal documents, healthcare-related documents, identity verification information, and other confidential information provided in connection with requested services.

What Information Does NotaryWorks Collect?

NotaryWorks collects information necessary to provide professional services, comply with legal requirements, prevent fraud, communicate effectively with customers, and improve our business operations. The categories of information collected may vary depending upon the services requested.

Information You Provide

You may voluntarily provide information including:
  • Full name
  • Residential or mailing address
  • Email address
  • Telephone number
  • Preferred communication method
  • Appointment location
  • Scheduling information
  • Information relating to the services requested
NotaryWorks uses this information to communicate with you, schedule appointments, provide requested services, and maintain appropriate business records.

Identity Verification Information

When required by Texas law or by the nature of the requested service, NotaryWorks may collect or receive information necessary to verify identity. Depending upon the transaction, this may include:
  • Government-issued identification information
  • Credential analysis results
  • Identity verification information
  • Knowledge-Based Authentication (KBA) results
  • Electronic signature information
  • Information required to satisfy Remote Online Notary (RON) regulations
Identity verification information is collected solely for legitimate business purposes, fraud prevention, legal compliance, and the performance of authorized notarial services.

Transaction Information

To document services provided and satisfy applicable legal obligations, NotaryWorks may maintain records relating to:
  • Requested services
  • Appointment dates and times
  • Notarial acts performed
  • Payment records
  • Scheduling history
  • Service history
  • Administrative records necessary to support business operations
NotaryWorks does not review or evaluate the legal sufficiency, accuracy, or effectiveness of documents except as reasonably necessary to perform authorized notarial duties.

Communications

NotaryWorks may retain records of communications including:
  • Telephone conversations
  • Voicemail messages
  • Email correspondence
  • SMS text messages
  • Website inquiries
  • Online scheduling requests
  • AI-assisted communications
  • Customer service interactions
Communication records help us provide customer service, document appointments, improve service quality, resolve questions, and comply with applicable legal obligations.

Information Collected Automatically

When you visit the NotaryWorks website, certain technical information may be collected automatically, including:
  • Internet Protocol (IP) address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of access
  • Referring website
  • Approximate geographic location derived from your IP address
  • Website usage information
This information helps NotaryWorks maintain website security, improve website performance, analyze visitor activity, troubleshoot technical issues, and enhance the overall user experience.

How Does NotaryWorks Use Your Information?

NotaryWorks uses personal information only for legitimate business purposes related to providing professional notarial services and operating our business. Depending upon the circumstances, information may be used to:
  • Schedule and perform requested notarial services.
  • Conduct Remote Online Notary (RON) transactions.
  • Complete Loan Signing Agent assignments.
  • Verify identity as required by law.
  • Respond to inquiries and customer service requests.
  • Confirm appointments and provide service updates.
  • Process payments and maintain accounting records.
  • Improve our website, services, and customer experience.
  • Detect and prevent fraud or unauthorized activity.
  • Maintain legally required records.
  • Comply with applicable laws, regulations, court orders, and governmental requests.
  • Protect the rights, safety, and security of our customers, personnel, and business operations.
NotaryWorks does not use your personal information for purposes that are inconsistent with this Privacy Policy or applicable law.

Remote Online Notary (RON) Services

Certain services provided by NotaryWorks are performed using Remote Online Notary (RON) technology in accordance with applicable Texas law. Because Remote Online Notary transactions are conducted electronically, additional information may be collected, processed, or retained as required by law or by authorized technology providers. Depending on the transaction, this information may include:
  • Identity proofing results
  • Credential analysis results
  • Knowledge-Based Authentication (KBA) results
  • Electronic signatures
  • Electronic journal entries
  • Audio-video recordings of the notarization session
  • Electronic audit logs
  • Transaction timestamps
  • Technical information necessary to complete the notarization
Certain RON records are retained for the period required by applicable Texas law and regulations. NotaryWorks does not control statutory retention requirements for records that must be maintained by law.

Identity Verification and Biometric Information

Protecting against fraud is one of the most important responsibilities of a commissioned Texas Notary Public. To verify identity and comply with applicable legal requirements, NotaryWorks may utilize identity verification technologies provided by authorized third-party service providers. Depending upon the transaction, these services may process:
  • Government-issued identification documents
  • Credential analysis results
  • Identity-proofing information
  • Knowledge-Based Authentication (KBA) responses
  • Facial image comparisons used to verify identity
  • Device authentication information
  • Fraud prevention information
  • Transaction authentication records
NotaryWorks does not create, maintain, sell, lease, trade, or commercially exploit biometric identifiers or biometric information. Identity verification technologies are administered by specialized third-party providers operating under their own security, privacy, and legal compliance requirements. NotaryWorks receives only the information reasonably necessary to complete requested services, comply with legal obligations, and maintain required records.

AI-Assisted Communications

To improve customer service and operational efficiency, NotaryWorks may utilize artificial intelligence (“AI”) technologies to assist with administrative communications. AI-assisted systems may help facilitate:
  • Appointment scheduling
  • Service inquiries
  • Customer intake
  • Website chat
  • SMS communications
  • Telephone interactions
  • General customer support
  • Administrative workflow
Information you provide during AI-assisted interactions may be recorded, stored, reviewed by authorized personnel, and used to provide requested services and improve customer service. AI systems used by NotaryWorks are administrative tools only. AI systems are not authorized to:
  • Provide legal advice
  • Interpret legal documents
  • Determine whether a document should be signed
  • Make notarial determinations
  • Approve or deny services
  • Determine whether identity requirements have been satisfied
Only a commissioned Texas Notary Public performing the notarial act has authority to determine whether all legal requirements for notarization have been satisfied.

Telephone, SMS, and Electronic Communications

NotaryWorks communicates with customers using a variety of methods, including:
  • Telephone
  • Email
  • SMS text messaging
  • Website forms
  • AI-assisted messaging systems
  • Other electronic communications reasonably related to requested services
By voluntarily providing your contact information, you consent to receive communications reasonably necessary to:
  • Respond to inquiries
  • Schedule appointments
  • Confirm appointments
  • Provide service updates
  • Respond to customer questions
  • Complete requested transactions
  • Deliver customer support

  • Message frequency will vary depending upon the services requested.
  • Standard message and data rates imposed by your wireless carrier may apply.
  • You may opt out of non-essential SMS communications by replying STOP to any text message.
  • No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For assistance, reply HELP or contact NotaryWorks directly using the contact information provided at the end of this Privacy Policy.

Cookies and Website Technologies

The NotaryWorks website may use cookies and similar technologies to improve functionality, security, and user experience. Cookies may be used to:
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Maintain website security
  • Improve navigation
  • Support online forms and scheduling
Most web browsers allow users to modify cookie settings or delete cookies through browser preferences. Disabling cookies may affect certain website functionality.

Website Analytics and Performance Tools

To better understand how visitors use our website, NotaryWorks may utilize website analytics and performance tools. These technologies may collect information such as:
  • Pages visited
  • Time spent on the website
  • Navigation patterns
  • Device information
  • Browser information
  • General geographic location
  • Website performance information
Analytics information is generally used in aggregated or de-identified form to help improve website performance, customer experience, and the effectiveness of our online services.

Service Providers and Technology Partners

NotaryWorks works with carefully selected third-party service providers to help operate our business and deliver requested services. Depending upon business needs, these providers may assist with:
  • Remote Online Notary (RON) platforms
  • Identity verification services
  • Credential analysis
  • Knowledge-Based Authentication (KBA)
  • Electronic signatures
  • Audio-video recording and storage
  • Appointment scheduling
  • Customer relationship management (CRM)
  • Website hosting
  • Cloud storage
  • Cybersecurity
  • Telephone services
  • SMS messaging
  • Email communications
  • Payment processing
  • AI-assisted customer service
  • Website analytics
  • Technical support
  • Fraud prevention
  • Loan signing platforms
  • Title and settlement service platforms
Representative providers may include Remote Online Notary platforms, scheduling platforms, communication providers, analytics providers, title companies, settlement companies, lenders, and other technology partners that support requested services. These providers are permitted to access personal information only to the extent reasonably necessary to perform services on behalf of NotaryWorks and are expected to maintain appropriate safeguards for protecting that information. NotaryWorks does not sell personal information to third parties for monetary compensation.

Sensitive Documents and Confidential Information

Many documents presented to NotaryWorks contain highly sensitive information. Examples include:
  • Government-issued identification
  • Financial records
  • Loan documents
  • Real estate documents
  • Wills
  • Trusts
  • Powers of Attorney
  • Healthcare directives
  • Medical authorizations
  • Court documents
  • Affidavits
  • Business agreements
NotaryWorks accesses this information solely for the limited purpose of providing requested services, complying with applicable law, maintaining required records, and facilitating authorized transactions. NotaryWorks does not use the contents of customer documents for advertising, marketing, or unrelated commercial purposes. Access to confidential information is limited to individuals and service providers with a legitimate business need to know.

How NotaryWorks Protects Your Information

Protecting customer information is an important part of the NotaryWorks commitment to professionalism and trust. NotaryWorks utilizes commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Depending upon the circumstances, these safeguards may include:
  • Secure business practices
  • Password protection
  • Multi-factor authentication where appropriate
  • Encrypted communications where available
  • Access controls
  • Secure cloud services
  • Secure document handling procedures
  • Vendor security evaluations
  • Employee and contractor confidentiality obligations
While NotaryWorks employs commercially reasonable safeguards, no method of electronic transmission, cloud storage, or internet communication can be guaranteed to be completely secure. Accordingly, NotaryWorks cannot guarantee absolute security and disclaims liability for unauthorized access, interception, alteration, loss, theft, or disclosure resulting from circumstances beyond our reasonable control.

How Long Does NotaryWorks Retain Information?

NotaryWorks retains personal information only for as long as reasonably necessary to:
  • Provide requested services
  • Comply with applicable federal, state, and local laws
  • Satisfy Texas notarial recordkeeping requirements
  • Maintain business and accounting records
  • Resolve disputes
  • Enforce agreements
  • Protect the rights, safety, and security of our customers and business
Certain records relating to Remote Online Notary (RON) transactions, electronic journals, audio-video recordings, and other legally required records may be retained for the periods prescribed by applicable Texas law and regulations. When information is no longer required, NotaryWorks will make commercially reasonable efforts to securely dispose of or anonymize it, consistent with applicable legal obligations and business needs.

Texas Privacy Rights

NotaryWorks is committed to respecting the privacy rights afforded under applicable Texas law. Subject to applicable law and verification of your identity, you may have the right to:
  • Confirm whether NotaryWorks processes your personal information.
  • Request access to personal information maintained about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information where legally permissible.
  • Obtain information regarding our privacy practices.
Certain information may not be eligible for deletion because NotaryWorks is required by law to retain it, including records relating to notarial acts, Remote Online Notary transactions, fraud prevention, legal compliance, and business recordkeeping. Requests regarding your personal information may be submitted using the contact information provided below.

Children’s Privacy

NotaryWorks provides professional services primarily for adults engaged in legal, financial, healthcare, business, and real estate transactions. Our website and services are not directed to children under the age of 18. NotaryWorks does not knowingly collect personal information directly from children except where legally authorized or reasonably necessary to perform requested services involving a minor under applicable law. If you believe personal information relating to a child has been submitted in error, please contact NotaryWorks so the matter may be reviewed.

Third-Party Websites

The NotaryWorks website may contain links to third-party websites, applications, or online services provided for your convenience. These third-party websites operate independently of NotaryWorks and maintain their own privacy policies and practices. NotaryWorks is not responsible for the privacy practices, security, content, or availability of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you choose to visit.

No Legal Advice

NotaryWorks is not a law firm and does not provide legal advice. Nothing contained in this Privacy Policy, on the NotaryWorks website, or communicated through our telephone systems, AI-assisted communications, SMS messaging, email, or customer service should be interpreted as legal advice, legal representation, or a legal opinion. Information collected through our website and communication systems is used solely to facilitate requested services, comply with applicable law, improve customer service, and operate our business. Questions regarding legal rights, legal documents, estate planning, lending decisions, real estate transactions, or the legal consequences of any document should be directed to a qualified attorney or other appropriate professional advisor.

Changes to This Privacy Policy

As NotaryWorks grows and our services evolve, this Privacy Policy may be updated from time to time to reflect changes in our business practices, technology, legal requirements, or the services we provide. When material changes are made, the revised version will be posted on the NotaryWorks website with an updated “Last Updated” date. Your continued use of the NotaryWorks website or services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised policy.

Questions About These Terms?

If you have questions regarding these Terms of Service or the services provided by NotaryWorks, please contact us. NotaryWorks Houston Metropolitan Area Telephone: (713) 730-4540 Email: TrustCenter@NotaryWorks.org Website: https://www.NotaryWorks.org

Related Trust Center Resources

You may also wish to review: These resources work together with this Privacy Policy to explain how NotaryWorks conducts business, protects customer information, and delivers professional notarial services.
Privacy Policy Version 2.0 – Website Publication Edition Last Updated: June 26, 2026