{"id":1948,"date":"2026-06-21T13:15:51","date_gmt":"2026-06-21T18:15:51","guid":{"rendered":"https:\/\/notaryworks.org\/staging\/6463\/?page_id=1948"},"modified":"2026-07-01T09:29:39","modified_gmt":"2026-07-01T14:29:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/notaryworks.org\/staging\/6463\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

NotaryWorks Privacy Policy<\/h1>\nVersion 2.0 \u2013 Website Publication Edition<\/strong>\nEffective Date:<\/strong> July 1, 2026\nLast Updated:<\/strong> June 26, 2026\n\n
\n\n

Our Privacy Commitment<\/h2>\nAt NotaryWorks, protecting your privacy is fundamental to earning your trust.\n\nWhether you engage NotaryWorks for a mobile notarization, Remote Online Notary (RON) transaction, loan signing, or general notarial service, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable law.\n\nMany of the documents entrusted to NotaryWorks contain sensitive personal, financial, legal, healthcare, or real estate information. We recognize the importance of that responsibility and are committed to protecting your information through sound business practices, appropriate security measures, and compliance with applicable Texas and federal laws.\n\nThis Privacy Policy explains the information NotaryWorks collects, how that information is used, when it may be shared, how it is protected, and the choices available to you when using our services.\n\n
\n\n

Privacy at a Glance<\/h2>\nFor your convenience, here is a brief summary of our privacy practices.\n
    \n \t
  • We collect only the information reasonably necessary to provide requested services, comply with applicable law, communicate with you, and operate our business.<\/li>\n \t
  • We do not<\/strong> sell your personal information.<\/li>\n \t
  • We use commercially reasonable safeguards to help protect your information.<\/li>\n \t
  • Certain Remote Online Notary (RON) records are retained as required by Texas law.<\/li>\n \t
  • We may use trusted third-party service providers to help deliver our services.<\/li>\n \t
  • You may contact NotaryWorks at any time with questions regarding this Privacy Policy or your personal information.<\/li>\n<\/ul>\nThis summary is provided for convenience only. Please read the complete Privacy Policy below for detailed information.\n\n
    \n\n

    What This Privacy Policy Covers<\/h2>\nThis Privacy Policy applies to:\n
      \n \t
    • Visitors to the NotaryWorks website.<\/li>\n \t
    • Individuals requesting information or service quotations.<\/li>\n \t
    • Customers requesting Mobile Notary services.<\/li>\n \t
    • Customers requesting Remote Online Notary (RON) services.<\/li>\n \t
    • Loan Signing customers.<\/li>\n \t
    • Individuals communicating with NotaryWorks by telephone, email, SMS text message, website forms, or AI-assisted communication systems.<\/li>\n \t
    • Users of online scheduling, appointment requests, and other digital services offered by NotaryWorks.<\/li>\n<\/ul>\nBy accessing the NotaryWorks website, requesting services, scheduling an appointment, communicating electronically, or otherwise using our services, you acknowledge that you have read this Privacy Policy.\n\nYour use of NotaryWorks services is also governed by the NotaryWorks Terms of Service, which should be read together with this Privacy Policy.\n\n
      \n\n

      About NotaryWorks<\/h2>\nNotaryWorks is a Texas-based professional notary services company providing:\n
        \n \t
      • Mobile Notary Services<\/li>\n \t
      • Remote Online Notary (RON) Services<\/li>\n \t
      • Loan Signing Agent Services<\/li>\n \t
      • General Notarial Services<\/li>\n \t
      • Related document-signing services authorized under Texas law<\/li>\n<\/ul>\nOur mission is to provide professional, accurate, dependable, and convenient notarial services while maintaining the highest standards of integrity, impartiality, confidentiality, customer service, and legal compliance.\n\n
        \n\n

        Definitions<\/h2>\nFor purposes of this Privacy Policy:\n\n“NotaryWorks,” “we,” “our,” or “us”<\/strong> refers to NotaryWorks and its authorized owners, commissioned notaries, employees, contractors, representatives, and authorized service providers acting on behalf of NotaryWorks.\n\n“Customer,” “you,” or “your”<\/strong> refers to any individual or organization that accesses our website, requests information, communicates with NotaryWorks, or utilizes our services.\n\n“Remote Online Notary (RON)”<\/strong> means an electronic notarization performed using approved audio-video communication technology in accordance with applicable Texas law.\n\n“Personal Information”<\/strong> means information that identifies, relates to, or can reasonably be associated with an identifiable individual.\n\n“Sensitive Information”<\/strong> includes government-issued identification information, financial information, legal documents, healthcare-related documents, identity verification information, and other confidential information provided in connection with requested services.\n\n
        \n\n

        What Information Does NotaryWorks Collect?<\/h2>\nNotaryWorks collects information necessary to provide professional services, comply with legal requirements, prevent fraud, communicate effectively with customers, and improve our business operations.\n\nThe categories of information collected may vary depending upon the services requested.\n

        Information You Provide<\/h3>\nYou may voluntarily provide information including:\n
          \n \t
        • Full name<\/li>\n \t
        • Residential or mailing address<\/li>\n \t
        • Email address<\/li>\n \t
        • Telephone number<\/li>\n \t
        • Preferred communication method<\/li>\n \t
        • Appointment location<\/li>\n \t
        • Scheduling information<\/li>\n \t
        • Information relating to the services requested<\/li>\n<\/ul>\nNotaryWorks uses this information to communicate with you, schedule appointments, provide requested services, and maintain appropriate business records.\n\n
          \n\n

          Identity Verification Information<\/h3>\nWhen required by Texas law or by the nature of the requested service, NotaryWorks may collect or receive information necessary to verify identity.\n\nDepending upon the transaction, this may include:\n
            \n \t
          • Government-issued identification information<\/li>\n \t
          • Credential analysis results<\/li>\n \t
          • Identity verification information<\/li>\n \t
          • Knowledge-Based Authentication (KBA) results<\/li>\n \t
          • Electronic signature information<\/li>\n \t
          • Information required to satisfy Remote Online Notary (RON) regulations<\/li>\n<\/ul>\nIdentity verification information is collected solely for legitimate business purposes, fraud prevention, legal compliance, and the performance of authorized notarial services.\n\n
            \n\n

            Transaction Information<\/h3>\nTo document services provided and satisfy applicable legal obligations, NotaryWorks may maintain records relating to:\n
              \n \t
            • Requested services<\/li>\n \t
            • Appointment dates and times<\/li>\n \t
            • Notarial acts performed<\/li>\n \t
            • Payment records<\/li>\n \t
            • Scheduling history<\/li>\n \t
            • Service history<\/li>\n \t
            • Administrative records necessary to support business operations<\/li>\n<\/ul>\nNotaryWorks does not review or evaluate the legal sufficiency, accuracy, or effectiveness of documents except as reasonably necessary to perform authorized notarial duties.\n\n
              \n\n

              Communications<\/h3>\nNotaryWorks may retain records of communications including:\n
                \n \t
              • Telephone conversations<\/li>\n \t
              • Voicemail messages<\/li>\n \t
              • Email correspondence<\/li>\n \t
              • SMS text messages<\/li>\n \t
              • Website inquiries<\/li>\n \t
              • Online scheduling requests<\/li>\n \t
              • AI-assisted communications<\/li>\n \t
              • Customer service interactions<\/li>\n<\/ul>\nCommunication records help us provide customer service, document appointments, improve service quality, resolve questions, and comply with applicable legal obligations.\n\n
                \n\n

                Information Collected Automatically<\/h3>\nWhen you visit the NotaryWorks website, certain technical information may be collected automatically, including:\n
                  \n \t
                • Internet Protocol (IP) address<\/li>\n \t
                • Browser type and version<\/li>\n \t
                • Device type<\/li>\n \t
                • Operating system<\/li>\n \t
                • Pages viewed<\/li>\n \t
                • Date and time of access<\/li>\n \t
                • Referring website<\/li>\n \t
                • Approximate geographic location derived from your IP address<\/li>\n \t
                • Website usage information<\/li>\n<\/ul>\nThis information helps NotaryWorks maintain website security, improve website performance, analyze visitor activity, troubleshoot technical issues, and enhance the overall user experience.\n\n
                  \n\n

                  How Does NotaryWorks Use Your Information?<\/h2>\nNotaryWorks uses personal information only for legitimate business purposes related to providing professional notarial services and operating our business.\n\nDepending upon the circumstances, information may be used to:\n
                    \n \t
                  • Schedule and perform requested notarial services.<\/li>\n \t
                  • Conduct Remote Online Notary (RON) transactions.<\/li>\n \t
                  • Complete Loan Signing Agent assignments.<\/li>\n \t
                  • Verify identity as required by law.<\/li>\n \t
                  • Respond to inquiries and customer service requests.<\/li>\n \t
                  • Confirm appointments and provide service updates.<\/li>\n \t
                  • Process payments and maintain accounting records.<\/li>\n \t
                  • Improve our website, services, and customer experience.<\/li>\n \t
                  • Detect and prevent fraud or unauthorized activity.<\/li>\n \t
                  • Maintain legally required records.<\/li>\n \t
                  • Comply with applicable laws, regulations, court orders, and governmental requests.<\/li>\n \t
                  • Protect the rights, safety, and security of our customers, personnel, and business operations.<\/li>\n<\/ul>\nNotaryWorks does not use your personal information for purposes that are inconsistent with this Privacy Policy or applicable law.\n\n
                    \n\n

                    Remote Online Notary (RON) Services<\/h2>\nCertain services provided by NotaryWorks are performed using Remote Online Notary (RON) technology in accordance with applicable Texas law.\n\nBecause Remote Online Notary transactions are conducted electronically, additional information may be collected, processed, or retained as required by law or by authorized technology providers.\n\nDepending on the transaction, this information may include:\n
                      \n \t
                    • Identity proofing results<\/li>\n \t
                    • Credential analysis results<\/li>\n \t
                    • Knowledge-Based Authentication (KBA) results<\/li>\n \t
                    • Electronic signatures<\/li>\n \t
                    • Electronic journal entries<\/li>\n \t
                    • Audio-video recordings of the notarization session<\/li>\n \t
                    • Electronic audit logs<\/li>\n \t
                    • Transaction timestamps<\/li>\n \t
                    • Technical information necessary to complete the notarization<\/li>\n<\/ul>\nCertain RON records are retained for the period required by applicable Texas law and regulations. NotaryWorks does not control statutory retention requirements for records that must be maintained by law.\n\n
                      \n\n

                      Identity Verification and Biometric Information<\/h2>\nProtecting against fraud is one of the most important responsibilities of a commissioned Texas Notary Public.\n\nTo verify identity and comply with applicable legal requirements, NotaryWorks may utilize identity verification technologies provided by authorized third-party service providers.\n\nDepending upon the transaction, these services may process:\n
                        \n \t
                      • Government-issued identification documents<\/li>\n \t
                      • Credential analysis results<\/li>\n \t
                      • Identity-proofing information<\/li>\n \t
                      • Knowledge-Based Authentication (KBA) responses<\/li>\n \t
                      • Facial image comparisons used to verify identity<\/li>\n \t
                      • Device authentication information<\/li>\n \t
                      • Fraud prevention information<\/li>\n \t
                      • Transaction authentication records<\/li>\n<\/ul>\nNotaryWorks does not create, maintain, sell, lease, trade, or commercially exploit biometric identifiers or biometric information.\n\nIdentity verification technologies are administered by specialized third-party providers operating under their own security, privacy, and legal compliance requirements. NotaryWorks receives only the information reasonably necessary to complete requested services, comply with legal obligations, and maintain required records.\n\n
                        \n\n

                        AI-Assisted Communications<\/h2>\nTo improve customer service and operational efficiency, NotaryWorks may utilize artificial intelligence (“AI”) technologies to assist with administrative communications.\n\nAI-assisted systems may help facilitate:\n
                          \n \t
                        • Appointment scheduling<\/li>\n \t
                        • Service inquiries<\/li>\n \t
                        • Customer intake<\/li>\n \t
                        • Website chat<\/li>\n \t
                        • SMS communications<\/li>\n \t
                        • Telephone interactions<\/li>\n \t
                        • General customer support<\/li>\n \t
                        • Administrative workflow<\/li>\n<\/ul>\nInformation you provide during AI-assisted interactions may be recorded, stored, reviewed by authorized personnel, and used to provide requested services and improve customer service.\n\nAI systems used by NotaryWorks are administrative tools only.\n\nAI systems are not<\/strong> authorized to:\n
                            \n \t
                          • Provide legal advice<\/li>\n \t
                          • Interpret legal documents<\/li>\n \t
                          • Determine whether a document should be signed<\/li>\n \t
                          • Make notarial determinations<\/li>\n \t
                          • Approve or deny services<\/li>\n \t
                          • Determine whether identity requirements have been satisfied<\/li>\n<\/ul>\nOnly a commissioned Texas Notary Public performing the notarial act has authority to determine whether all legal requirements for notarization have been satisfied.\n\n
                            \n\n

                            Telephone, SMS, and Electronic Communications<\/h2>\nNotaryWorks communicates with customers using a variety of methods, including:\n
                              \n \t
                            • Telephone<\/li>\n \t
                            • Email<\/li>\n \t
                            • SMS text messaging<\/li>\n \t
                            • Website forms<\/li>\n \t
                            • AI-assisted messaging systems<\/li>\n \t
                            • Other electronic communications reasonably related to requested services<\/li>\n<\/ul>\nBy voluntarily providing your contact information, you consent to receive communications reasonably necessary to:\n
                                \n \t
                              • Respond to inquiries<\/li>\n \t
                              • Schedule appointments<\/li>\n \t
                              • Confirm appointments<\/li>\n \t
                              • Provide service updates<\/li>\n \t
                              • Respond to customer questions<\/li>\n \t
                              • Complete requested transactions<\/li>\n \t
                              • Deliver customer support<\/li>\n<\/ul>\n
                                \n
                                  \n
                                • Message frequency will vary depending upon the services requested.<\/li>\n\n
                                • Standard message and data rates imposed by your wireless carrier may apply.<\/li>\n\n
                                • You may opt out of non-essential SMS communications by replying STOP<\/strong> to any text message.<\/li>\n\n
                                • No mobile or messaging consent information will be shared with third parties\/affiliates for marketing\/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.<\/li>\n<\/ul>
                                  \nFor assistance, reply HELP<\/strong> or contact NotaryWorks directly using the contact information provided at the end of this Privacy Policy.\n\n
                                  \n\n

                                  Cookies and Website Technologies<\/h2>\nThe NotaryWorks website may use cookies and similar technologies to improve functionality, security, and user experience.\n\nCookies may be used to:\n
                                    \n \t
                                  • Remember user preferences<\/li>\n \t
                                  • Improve website performance<\/li>\n \t
                                  • Analyze website traffic<\/li>\n \t
                                  • Maintain website security<\/li>\n \t
                                  • Improve navigation<\/li>\n \t
                                  • Support online forms and scheduling<\/li>\n<\/ul>\nMost web browsers allow users to modify cookie settings or delete cookies through browser preferences.\n\nDisabling cookies may affect certain website functionality.\n\n
                                    \n\n

                                    Website Analytics and Performance Tools<\/h2>\nTo better understand how visitors use our website, NotaryWorks may utilize website analytics and performance tools.\n\nThese technologies may collect information such as:\n